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Frequently Asked Questions regarding Emergency Assistance/Refunds

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Emergency financial assistance - direct cash grants
Assistance through WVU Foundation funds for students 
Housing and dining refunds 

Emergency financial assistance (direct grants) for students

SUMMER 2020 SEMESTER 

Note: These FAQs are based on guidance provided by the U.S. Department of Education as of May 13, 2020. Should the federal government issue further changes, WVU will update the FAQs and notify students and families as soon as possible.  

Apply for the CARES Act Emergency Grant for Summer 2020. 

1. Who qualifies for CARES Act Emergency Grants for Summer 2020?

Summer CARES Act Emergency Grants are available to eligible students attending Summer 2020. Federal guidelines state that students must be eligible for Title IV aid to receive the emergency funds. This means students must:  

  • Have a valid 2019-2020 FAFSA on file 
  • Be an U.S. citizen or eligible non-citizen 
  • Be registered with Selective Service (if born male) 
  • Not be in default on a prior student loan or owe a grant overpayment
  • Not have a state or federal conviction of possessing or selling drugs during a period of enrollment for which the student was receiving any Title IV grant, loan, or work assistance. 
  • Be attending at least half-time (Pell-eligible students who are less than half-time may still be considered) 
  • Be admitted as a regular, degree-seeking student 
  • Be making Satisfactory Academic Progress 

Federal guidelines also state that students enrolled in programs that were exclusively online even before the COVID-19 outbreak are ineligible for the grant.

2. What if I am attending courses that do not span the entire length of the summer semester?

The University will review students in two rounds — those eligible by May 28, and those eligible by June 30 — to ensure that those who are attending part-of-term summer courses are considered.

Please note that in order to be considered “half-time” during the summer, undergraduates must attend 6 credit hours and graduate students must attend 3 credit hours. Financial aid and the CARES Act Emergency Grant will not disburse until students reach those total hours. For example, consider an undergraduate student who is taking 6 credit hours total during summer, with 3 credit hours starting in May and 3 credit hours starting in June. Their federal loans — and if applicable, the CARES Act Emergency Grant — will not disburse until after the June class starts and they officially reach 6 credit hours of attendance.

3. Do I need to submit an application to be considered for summer CARES Act Emergency Grants?

Yes. Like the process implemented for Spring 2020 Emergency CARES Act Grants, students attending classes this summer must submit an application to be considered. The application can be found online.

4. I did not yet complete a 2019-2020 FAFSA but still wish to apply for the emergency grant. Can I still submit a FAFSA?

Yes, you may still complete a FAFSA to be considered. Please visit the Federal Student Aid website or download the myStudentAid app via the Apple App Store or Google Play. Students must submit a valid FAFSA by either May 28 to be considered for the first round of grants or June 30 to be considered for the second round of grants.

5. If eligible, when will I receive my emergency grant?

Eligible students who have submitted a valid FAFSA and are attending half-time by May 28 will be awarded the week of June 15. Eligible students who have submitted a valid FAFSA and are attending half-time by June 30 will be awarded the grant the week of July 20. Please note that funds may be limited.

The quickest and most efficient method to receive your emergency grant is direct deposit. Please update your TMS Refund Portal with direct deposit information by May 28 to be awarded — if eligible — the week of June 15. Please update your direct deposit information by June 30 to be awarded — if eligible — the week of July 20.

If your TMS Refund Portal profile is not updated with direct deposit information, the University will mail the grant to you. Please ensure the mailing address in your TMS Refund Portal account is updated.

6. I am a graduate or a professional student. Am I eligible to apply for the summer emergency grant?

Yes, as long as you meet the eligibility criteria above.  

7. I am an international student. Am I eligible to apply for the summer emergency grant?

Unfortunately, due to restrictions by the U.S. Department of Education, most international students are ineligible for this aid. Students must have Title IV aid eligibility to be considered.  

8. How much emergency grant funding could I receive?

If you meet eligibility criteria, you may receive an emergency grant of up to $375 for the Summer 2020 semester. Students who are also eligible for the Pell Grant may receive an emergency grant of up to $500 for the Summer 2020 semester.

9. Will the grant apply to the balance due on my account?

No, these emergency grants from the CARES Act will not apply to any outstanding balances. It is your choice if you would like to use your emergency grant to make a payment on your balance due, if applicable. 

10. Will there be additional emergency financial assistance available for fall?

The University is still working through the details of emergency financial assistance and support for fall. More information will be provided at a later date.

SPRING 2020 SEMESTER 

Note: These FAQs are based on guidance provided by the U.S. Department of Education on April 28, 2020. Should the federal government issue further changes, WVU will update the FAQs and notify students and families as soon as possible.

1. Who qualifies for emergency financial assistance?

The emergency financial assistance provided as part of the federal CARES Act is intended to help students with financial need for expenses related to the disruption of campus operations due to COVID-19. According to federal regulations, students in the situation above must also be eligible for Title IV aid to receive the emergency funds. This means students must:

  • Have a 2019-2020 FAFSA on file
  • Be an eligible citizen or eligible non-citizen
  • Be registered with Selective Service (if born male)
  • Not be in default on a prior student loan or owe a grant overpayment
  • Not have a state or federal conviction of possessing or selling drugs during a period of enrollment for which the student was receiving any Title IV grant, loan, or work assistance.
  • Be enrolled at least half-time (Pell-eligible students who are less than half-time may still be considered)
  • Be admitted as a regular, degree-seeking student
  • Be making Satisfactory Academic Progress

Additionally, the Department of Education has determined that a student is not eligible if they were enrolled in programs that were exclusively online even before COVID-19 closures. Students who withdrew from the Spring 2020 semester prior to March 13 are also not eligible. 

However, students who received additional assistance from the University and/or a reduction in charges for spring for their residence hall room, dining plan, or University apartment April rent are now eligible for the additional financial assistance, assuming they are also Title IV eligible. Please note that due to limited financial resources and volume of need, some applications may not be approved.

2. If I did not yet complete a 2019-2020 FAFSA but still wish to apply for the emergency grant, can I still submit a FAFSA?

Yes, you may still complete a FAFSA to be considered. Please visit the Federal Student Aid website or download the myStudentAid app via the Apple App Store or Google Play.

Updated 5/05/2020: Friday, May 8 at 4:45 p.m. is the deadline for students who have not already submitted a FAFSA for the 2019-2020 academic year to do so if they wish to be considered for the CARES Act Emergency Grant.

3. I am a graduate or a professional student. Am I eligible to apply for the spring emergency grant?

Yes, as long as you meet the eligibility criteria above.

4. I am an international student. Am I eligible to apply for the spring emergency grant?

Unfortunately, due to newly imposed restrictions by the U.S. Department of Education, most international students are ineligible for this aid. Students must have Title IV aid eligibility to be considered.

5. How much emergency grant could I receive?

If you meet eligibility criteria and your request is approved, you may receive an emergency cash grant of up to $750 for the Spring 2020 semester to assist with need due to COVID-19’s disruption to campus. Students who are eligible for the Pell Grant may receive up to $1,000 for the Spring 2020 semester.

6. Will it apply to the balance due on my account?

No, this emergency financial assistance from the CARES Act will not apply to any outstanding balances. If eligible and approved, you will receive an emergency grant. The goal is to get this grant into students’ hands as quickly as possible to use for immediate needs and expenses. It is your choice if you would like to use your emergency grant to make a payment on your balance due, if applicable.

7. How do I apply for the emergency grant?

You can apply via our online application. Before applying, please see the “Who qualifies for emergency financial assistance?” section to ensure you meet the eligibility criteria.

8. If eligible to apply and approved, when will I receive my emergency grant?

Assuming you apply in the very near future, we expect the emergency financial assistance to be received within two weeks of the application date. The quickest and most efficient method to receive your emergency financial assistance is direct deposit. This timeline will allow us to calculate amounts and give students time to verify their profile in the TMS Refund Portal.

If you have not updated your TMS Refund Portal student account refund profile, please do so by Friday, May 1. If your refund profile is not established, the University will mail your emergency financial assistance to you. Please ensure the mailing address in your TMS Refund Portal account is updated by Friday, May 1, if a mailed check is preferred.

9. What is the deadline to apply for emergency financial assistance for the spring?

Updated 5/05/2020: The University’s deadline for students to apply for the previously announced emergency financial assistance CARES Act grants for spring is Friday, May 8 at 4:45 p.m. Students that have already submitted a CARES Act Emergency Grant Application do not need to resubmit despite the updated guidance from the Department of Education in order to be reviewed for eligibility.

10. Will there be additional emergency financial assistance available for summer or fall?

The University is still working through the details of emergency financial assistance and support for summer and fall. More information will be provided at a later date.

Additional assistance through WVU Foundation funds

In addition to the emergency financial assistance grants through the CARES Act for students, the WVU Foundation is working to provide need-based financial support via the Gray Student Emergency Fund. Established in 2013 by retired Student Life Vice President Ken Gray and his wife, Carolyn, the Emergency Fund provides timely financial assistance to current WVU system students who experience a sudden financial hardship that could prevent them from continuing their education or otherwise impact their success within the WVU system. International students are eligible for the WVU Foundation assistance. 

Students can apply at the link below for consideration following the outlined steps: 

1) Go to  https://wvu.teamdynamix.com/TDClient/1976/Portal/Requests/ServiceCatalog?CategoryID=4627

2) Select “Current Student Inquiry Submission

3) Click on “Submit a Ticket” icon to the right of screen

4) Enter your name under “Requestor”

5) Enter “Gray Student Emergency Fund” under Subject

6) Click on the applicable term that you are requesting emergency assistance

7) Select “Financial Aid” under Area of Inquiry

8) Provide a brief description of why you are requesting emergency aid
*No additional documentation is required but if you should have documentation supporting your request, please upload prior to submitting.*

9) Click on “Request” at the bottom of the page to submit the ticket.

Once the ticket is submitted, it will be reviewed by the Mountaineer Hub in Morgantown. Students will ultimately be notified of the status of their application as it relates to the Gray Student Emergency Funds through the WVU Foundation in addition to the emergency financial assistance grants provided through the CARES Act.

Housing and Dining Refunds 

There will be no tuition refunds. While the modes of delivery have changed, instruction is still being delivered and credit is still being earned. Student fees are largely designed to pay for the overall student experience and will be invested in enhancing the student experience over the long term. 

Student emergency financial assistance will provide approximately 40% of the current semester housing cost for any student who is a current resident in the residence hall system. The emergency financial assistance is based on the number of days services were not provided (March 23 to May 9).

Students with a Dining Services dining plan will receive student emergency financial assistance for approximately 40% of the respective Spring semester rate. The emergency financial assistance is based on the number of days services were not provided (March 23 to May 9). Any remaining Dining Dollar balances for Spring 2020 will also be applied to the student’s account through student emergency financial assistance. The value of unused Dining Dollars will be added to the amount calculated for the dining plan financial assistance and applied to the student’s account. For graduating seniors, see below for more detailed instructions about Dining Dollars.  

You do not need to return to campus to move your items from your residence hall at this time in order to receive a credit. All facilities will be securely locked. If you have any concerns about an item left in your residence, please contact Emily Sands at EJSands@mail.wvu.edu

Will I receive a refund for the costs of the current semester?

If you are a current resident in the residence hall system or have a dining plan, WVU will provide student emergency financial assistance to you for a prorated amount of the costs associated with your residence hall room or your dining plan. If the emergency financial assistance produces a credit balance on your student account after any other charges are paid, the University will issue a refund to you in the remaining amount.

The emergency financial assistance will not be available to students who returned to their residence hall or apartment or remain in their residence hall or apartment during the time the University is delivering classes online.

If a third party paid for your residence hall room and/or dining plan costs then the agency that covered those costs will receive the refund.  

As previously indicated, WVU will not provide student emergency financial assistance for tuition and fees. While the modes of delivery have changed, instruction is still being delivered and credit is still being earned. Student fees are largely designed to pay for the overall student experience and will be invested in enhancing the student experience over the long term. 

The University does not plan on providing emergency financial assistance for parking. 

More information about refunds can be found by visiting studentaccounts.wvu.edu/refunds . If you have questions about your bill/account, contact the WVU Tech Office of Student Accounts .

Will I receive a refund for tuition for the current semester?

As previously indicated, WVU will not provide student emergency financial assistance for tuition and fees. While the modes of delivery have changed, instruction is still being delivered and credit is still being earned. Student fees are largely designed to pay for the overall student experience and will be invested in enhancing the student experience over the long term. 

Will I receive student emergency financial assistance for my housing cost if I was living in a residence hall?

Yes. The University will provide student emergency financial assistance for approximately 40% of the current semester housing cost for any student who is a current resident in the residence hall system. The emergency financial assistance is based on the number of days services were not provided (March 23 to May 9).

The financial assistance will first apply to any current outstanding charges on a student’s bill and then will be applied to Summer 2020 charges, if applicable. If the above adjustments produce a credit balance on the student account, a refund will be issued to the student. More information about refunds can be found by visiting studentaccounts.wvu.edu/refunds . If you have questions about your bill/account, contact the WVU Tech Office of Student Accounts .

Do I need to return to Beckley to retrieve my items to receive this financial assistance?

No. You do not need to return to campus to move your items from your residence hall room or apartment at this time in order to receive emergency student financial assistance. All facilities are securely locked with access limited to essential staff only.

Currently there is a no access policy in place. When the West Virginia Stay-At-Home order is lifted and public health officials have determined it is safe to students to return to campus to finalize their move-out of their residence hall space, information will be sent to students via their MIX email account, posted to the Housing website and WVU Tech housing social media accounts.

Will I receive student emergency financial assistance for the remainder of my Dining Services dining plan and WVU Dining Dollars?

Yes. Students with a Dining Services dining plan will receive student emergency financial assistance for approximately 40% of the respective Spring semester rate. The emergency financial assistance is based on the number of days services were not provided (March 23 to May 9). Any remaining Dining Dollar balances for Spring 2020 will also be applied to the student’s account through the student emergency financial assistance. The value of unused Dining Dollars will be added to the amount calculated for the dining plan financial assistance and applied to the student’s account.

The emergency financial assistance will apply to any current outstanding charges on a student’s bill and then will be applied to Summer 2020 charges, if applicable. If the above adjustments produce a credit balance on the student account, a refund will be issued to the student. More information about refunds can be found by visiting  studentaccounts.wvu.edu/refunds. If you have questions about your bill/account, contact the WVU Tech Office of Student Accounts.

I do not live in the residence halls but I have a Dining Services dining plan. Am I eligible for emergency financial assistance?

Yes, see the dining section above.

What happens to my remaining Mountie Bounty balance?

Mountie Bounty balances are carried forward each semester. If you're graduating this semester, be sure to check your Mountie Bounty balance.

If you still have a Mountie Bounty balance 125 days after you graduate, you will be charged a $10 account processing fee. To avoid this, check your balance and either spend those funds or request a refund.

  1. Go to  mymountaineercard.wvu.edu.
  2. Enter your WVU username and password.
  3. View your balance from the main page.
  4. If you have a balance, you can either spend it at  participating locations  or  request a refund.

View the  Mountie Bounty Debit Regulations for more information.

I have a faculty/staff dining plan. Am I eligible for a refund?

No. Your plan balance remains and you will be able to use your dining plan when campus buildings reopen and normal operations resume.

Will the University be assessing late fees for April and May?

No. WVU is not assessing late payment fees in April and May.

When will I receive my refund?

We expect all refunds to be completed/received by the end of April. Note that the quickest method to receive your refund is direct deposit. This timeline will allow us to calculate amounts and give students time to verify their profile at wvu.afford.com

The emergency financial assistance will apply to any current outstanding charges on a student’s bill and then will be applied to Summer 2020 charges, if applicable. If the above adjustments produce a credit balance on the student account, a refund will be issued to the student. The most efficient way to receive your emergency financial assistance refund is via direct deposit.

If you have not updated your wvu.afford.com student account refund profile, please do so by Friday (April 10). If your refund profile is not established, the University will mail your refund to you. Please ensure this mailing address in your wvu.afford.com account is updated by Friday (April 10) if a mailed check is preferred.  Again, the most effective way to receive your refund is by direct deposit which can be selected at wvu.afford.com.

What happens if I try to log into wvu.afford.com and my email is not registered?

Stu dents who have not yet verified their profile on wvu.afford.com might have to resend the registration email in order to set up an account. Please visit wvu.afford.com , click on “Resend Registration Email” on the right hand side, and enter your MIX account email address to have the registration email resent.

If this does not alleviate the issue, please call 888-425-1138 for additional assistance (or 401-921-3999 for calls outside of the U.S. and Canada).

What will be the process for students who are currently enrolled in a Cashnet payment plan for spring 2020?

Students who are currently enrolled in a Cashnet payment plan that results in their account balance being paid in full after the room and board credits are applied, will have their payment plans end dated by WVU for spring 2020 and provided any applicable refund.

Additional information for international students about refunds 

What are my refund options?

Register at wvu.afford.com and update your payment preferences by Friday, April 10, 2020.  Payment preferences are as follows:

  1. Direct deposit to a U.S. bank account
  2. A check mailed to a U.S. mailing address

What if I do not have a U.S. bank account or mailing address?

Register at wvu.afford.com and select “check” as your payment preference by Friday, April 10, 2020.  Use the following WVU Tech mailing address as your U.S. mailing address:

410 Neville Street,  Beckley, WV  25801

The refund check will be mailed directly to the WVU Tech Office of Student Accounts.  Contact TECH-OSA@mail.wvu.edu by Friday, April 10, 2020, and provide your WVUID and international mailing address.  Once the check is received by the Office of Student Accounts, the check will be mailed to the address provided in your email.

What happens if I miss the April 10, 2020 deadline?

Not updating your payment preferences at wvu.afford.com or contacting TECH-OSA@mail.wvu.edu to make other arrangements by April 10, 2020, will delay, or potentially prevent, the refund being issued to you. 

Can I deposit a U.S. check at an international bank?

Yes!  The check will be converted into the local currency by the bank at the prevailing exchange rate before the deposit is processed, and bank fees may apply.  Please contact your bank for additional information specific to your bank.