Go to the Electronic OIT Help Desk Log In Screen

OIT (Office of Information Technology) Help Desk Serving WVU Tech

and

CTC @Tech 

 

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FAQs about Access to and Use of Electronic Services and Systems

Two suggestions for first-time Help Desk users: 

1)  Your Client ID for Magic Self-Service is the same as your WVU MasterID. Click the Forgot your Password? link on the login page (above) to obtain your password.  If you don't know your WVU MasterID, click here.

2)  After you login the first time, read the using self service instructions provided by clicking the link, Using Self-Service.

3) If you have problems with suggestion 1 or 2, call extension 3364.

 

First time Help Desk users should read the following before attempting to login to the Electronic OIT Help Desk, Magic Self-Service. 

The Help Desk is a support team within OIT Support Services that serves WVU students, faculty, and staff at all WVU campuses.

 Regular hours during Fall and Spring semesters:  

        Monday - Thursday - 8:15 a.m. to 10:00 p.m.

        Friday - 8:00 a.m. to 5:00 p.m.

        Saturday - 10:00 a.m. to 6:00 p.m.

        Sunday - 4:00 p.m. to 12 midnight

 Trouble calls may be logged via Magic Self Service Help Desk [oitss.wvu.edu] 24 hours a day, 7 days a week. We respond to calls by electronic means at the beginning of each business day.  

The OIT Help Desk provides these services:

  • We answer questions about common desktop products and services we support.
  • We obtain answers to questions about University systems from other departments, such as MAP, STAR, and football ticketing.
  • We help solve problems with computers and related items.
  • We provide desk side support for administrative network users.
  • We log calls and create trouble tickets for:
    • Microcomputer Repairs
    • Telecommunications and Networking problems
    • CTec classroom problems
    • Software Licensing questions
    • ITRC and WebCT Vista support
    • Purchase advice from the Technology Support Center
  • We enter OIT workshop registrations and cancellations; we maintain the workshop database and its forms/reports and monitor its performance.
  • We provide trouble call information to departments, such as nature of calls, call frequency, and other data of use in determining training needs.
  • We provide and operate knowledgebase software that the entire University community can use to resolve problems.

Go to the Electronic OIT Help Desk Log In Screen

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